Welcome to Fitted Clothes Shop’s FAQ section! We’re here to ensure your experience with our premium lingerie, swimwear, and activewear is as smooth and comfortable as our products. Below you’ll find answers to our most common questions about products, shipping, returns, and more.
Product Questions
How do I choose the right bra size?
Our bras are designed with the same precision we apply to our fitting process. We recommend using our online sizing guide (coming soon) or contacting our customer confidence team at [email protected] for personalized advice. Remember, our full figure and plus size ranges offer extended sizing for the perfect, supportive fit.
What makes your high-impact sports bras different?
Like all our products, our high-impact sports bras combine style with exceptional support. They feature reinforced underwire, breathable fabrics, and our signature bounce-control technology – perfect for your most intense workouts while maintaining that Fitted Clothes Shop elegance.
Do your swimwear pieces offer tummy control?
Absolutely! Our Brazilian and bum-lifting swimwear ranges are designed with hidden support panels and strategic ruching to flatter your curves. The one piece & monokinis collection particularly focuses on smoothing and shaping while keeping you comfortable.
Shipping & Delivery
How long will my order take to arrive?
We process all orders within 1-2 business days from our Oxford boutique. Delivery times then depend on your shipping choice:
– Standard Shipping (£12.95): 10-15 business days via DHL/FedEx
– Free Standard Shipping (orders over £50): 15-25 business days via EMS
All deliveries are fully trackable from dispatch to your door.
– Standard Shipping (£12.95): 10-15 business days via DHL/FedEx
– Free Standard Shipping (orders over £50): 15-25 business days via EMS
All deliveries are fully trackable from dispatch to your door.
Do you ship to my country?
We ship worldwide to most countries, excluding some remote areas and parts of Asia. If you’re unsure about delivery to your location, please contact us at [email protected] before placing your order.
Can I change my shipping address after ordering?
We can only modify shipping addresses if the order hasn’t yet been processed (within 24 hours of ordering). Please email us immediately at [email protected] with your order number and correct details. Once dispatched, we cannot reroute packages.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unworn, with original tags attached, and in resalable condition. This gives you time to ensure your new lingerie or swimwear fits as beautifully as it looks.
How do I return an item?
Simply email [email protected] with your order number and return request. We’ll provide a return address and instructions. Please note return shipping costs are the customer’s responsibility unless the item is faulty.
Can I exchange for a different size or style?
Of course! We understand that sometimes even our carefully crafted items might need adjusting. Follow our standard return process and place a new order for your preferred size/style. We recommend ordering multiple sizes initially if you’re unsure, especially for our balconette or half cup bras which fit differently.
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, hassle-free checkout. Your payment information is processed through encrypted channels for maximum security.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption for all transactions. We never store your full payment details on our servers. For added security, consider using PayPal which keeps your financial information private.
Why was my payment declined?
This is usually due to your bank’s security measures. Common reasons include:
– Insufficient funds
– International transaction blocks (we’re a UK-based business)
– Incorrect CVV or expiration date
Contact your bank for clarification, or try an alternative payment method.
– Insufficient funds
– International transaction blocks (we’re a UK-based business)
– Incorrect CVV or expiration date
Contact your bank for clarification, or try an alternative payment method.
Still have questions? Our Customer Confidence Team is always here to help you feel supported in every way. Email us at [email protected] and we’ll respond within 24 hours (except weekends).
Remember – at Fitted Clothes Shop, we believe in lingerie and swimwear that moves with you, not against you. Happy shopping!